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RE: Flamenco world shop
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StillAlive
Posts: 2
Joined: Jun. 23 2011
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RE: Flamenco world shop (in reply to yohan)
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I am going through an absolute NIGHTMARE with Flamenco-World.com. I will NEVER do business with them again. I also regret having used PayPal, as I cannot dispute the charge beyond 45 days and Flamenco-World.com claims it takes up to 60 days to receive custom goods. Well, it has been over 110 days and still no goods and the one thing they did send me was completely wrong, not what I ordered. I've been trying to send it back as per their terms -- if they send you the wrong thing, they're supposed to arrange for and pay for return shipping (it ain't cheap from the US to Spain!). I've tried contacting them scores of times but they simply ignore me and yet they have my money. I am really nervous about their ethics. I've called them and got one guy, Alan, who knew all about my case, said he'd arrange the return of the skirt and check on the shoes, but did absolutely nothing. Now they won't even answer the phone if I call. I've sent countless emails and NOTHING. Last night I tried calling about a dozen times but it never was answered over a period of two hours. This was an expensive order and I'm concerned I will never get my money back. I'm about to complain to all the international authorities. These folks seem hopeless to me. They do not seem to be in business at all. This has been nothing but an enormous waste of precious time, energy, and money.
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REPORT THIS POST AS INAPPROPRIATE |
Date Jun. 23 2011 20:49:52
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Paul Magnussen
Posts: 1805
Joined: Nov. 8 2010
From: London (living in the Bay Area)
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RE: Flamenco world shop (in reply to geert1957)
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The US and all EU countries have consumer protection laws, and it pays to be familiar with them. Google is your friend. All reputable on-line businesses (e.g. Amazon) bill when goods are shipped, not when an order is placed. Do not do business with any other. When you you need to dispute a charge, be sure to do everything in writing. In fact, any time you think you may have a problem, get everything in writing. It’s amazing how many times, when someone starts giving you a hassle (“Company policy is that…” etc.), saying “Can I have that in writing, please?” is like waving a magic wand. As to the 45-day dispute limit on PayPal, their website also says: “If the item you ordered never shows up, and the seller can't provide the required proof of shipment or delivery, you'll get a full refund. It's that simple." with no qualifications: https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=security/buyer_protection_resolution&fli=true Remember too that your country’s Consumer Protection laws may override or void the disclaimers your payment agency tries to make. California’s laws are particularly strong. Good luck!
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REPORT THIS POST AS INAPPROPRIATE |
Date Jan. 1 2012 16:20:50
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Jesper M
Posts: 1
Joined: Feb. 23 2012
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RE: Flamenco world shop (in reply to Tiitu)
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Ok, so now I join the club of unsatisfied customers. Ordered a blu-ray disk some weeks ago, paid with VISA and got a confirmation e-mail. Nothing happens, I created a support ticket with same result. Nobody answers the phone either. After finding this page, I wrote a complaining post on their Facebook page. It was quickly deleted, after which I received an e-mail confirming that they have now received my payment (?), and they will be able to deliver within 7-15 working days. Delay was due to "stock limits". It is about a blu-ray disk commonly available all over Europe. I find their delivery time, and service, totally unacceptable. Especially because, if I just wait, I might pass the 45 days dispute limit. I have cancelled my order, and given them 3 days to respond to my new support ticket, and return my money. If they fail to do so, I will contact my bank, precent the documenting screen dumps and e-mails, and ask them to pull my money back. I have shopped at Flamenco World for years, and has despite sometimes long delivery times, been a satisfied customer. This has come to an end now, I will never shop there again. I will recommend deflamenco.com, which I also use. PS. I have now ordered the same blu-ray at Amazon.es for 21€ incl. postage, with a delivery time between 2-5 days. At flamenco-world I have paid 42€ with an expected delivery time of up to 38 days, for the very same thing!
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Date Feb. 23 2012 13:25:07
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hbecky
Posts: 4
Joined: Apr. 11 2012
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RE: Flamenco world shop (in reply to Tiitu)
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I am VERY ANGRY at Flamenco World now, my order was placed last year, Jun 2011. So, Flamenco world did not ship my orders until September, without mentioning that product worth of Euro 69 was out of stock. And I didn't get that 69 Euro worth of DVD & book compounded product at all. In return, I did not get any response until Jan saying I could choose 69 EUro worth of other products. Ok, I answered with what the list of other CDs and DVDs. Afterwords, Flamenco world claims to ship my remaining order the week before. (week of Apr 20th) So far, no luck or receiving anything from them. NO EMAILS, AND NO PACKAGES ARRIVED YET!!! I am not sure if I WILL EVER RECEIVE ANYTHING FROM THIS TOTALLY OUTDATED ORDER. VERY ANGRY at their service. Though I've purchased many orders in the past 9 years, now, this attitude really turns me away from this sh*tty service. I think this company is under some kind of crisis, AND I DON'T THINK THEY F*CKING CARE ANYMORE.
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REPORT THIS POST AS INAPPROPRIATE |
Date Apr. 30 2012 4:31:34
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