Jesper M -> RE: Flamenco world shop (Feb. 23 2012 13:25:07)
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Ok, so now I join the club of unsatisfied customers. Ordered a blu-ray disk some weeks ago, paid with VISA and got a confirmation e-mail. Nothing happens, I created a support ticket with same result. Nobody answers the phone either. After finding this page, I wrote a complaining post on their Facebook page. It was quickly deleted, after which I received an e-mail confirming that they have now received my payment (?), and they will be able to deliver within 7-15 working days. Delay was due to "stock limits". It is about a blu-ray disk commonly available all over Europe. I find their delivery time, and service, totally unacceptable. Especially because, if I just wait, I might pass the 45 days dispute limit. I have cancelled my order, and given them 3 days to respond to my new support ticket, and return my money. If they fail to do so, I will contact my bank, precent the documenting screen dumps and e-mails, and ask them to pull my money back. I have shopped at Flamenco World for years, and has despite sometimes long delivery times, been a satisfied customer. This has come to an end now, I will never shop there again. I will recommend deflamenco.com, which I also use. PS. I have now ordered the same blu-ray at Amazon.es for 21€ incl. postage, with a delivery time between 2-5 days. At flamenco-world I have paid 42€ with an expected delivery time of up to 38 days, for the very same thing!
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