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Ordering from GSI.
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Shawn Brock
Posts: 271
Joined: Sep. 19 2011
From: Louisville KY
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Ordering from GSI.
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I guess this could be called a review, in some ways its more of a rant though I think. I got an email from GSI which offered 30 percent off on all accessories through November 30th. To me 30 percent off is a pretty darn good deal. I was thinking of how I could save about $4 per set on my beloved J45C's by ordering them from GSI and skipping the always dreaded Guitar Center experience... Here's my problem with GSI though, they take forever to ship orders! Here I am 5 days later and when I login to my account I see that my order still hasn't shipped. What's up with that? I bought a guitar from them last year and experienced the same phenomenon... I was going to be down in L.A for a show and called ahead to try to set up an appointment to play this thing. For the 3 days I was down there, they never could set up a time for me to come in. I'm sure it was just coincidence because I have heard of a lot of people going in to check out instruments, and I just was around during a bad time for them. They offered to give me free shipping on the guitar to make up for not being able to see me. This was fine with me so I placed the order. It was 6 days before they shipped the guitar. When I got it I only needed a few minutes to see that it wasn't the instrument for me. I called them and tried to make arrangements to send it back the same day. It took 3 days for them to email me a "return authorization number", and they asked that I not ship it back to them until Monday. They said they didn't want it sitting in some UPS warehouse over the weekend. Well, I guess I can understand that. Once the guitar was returned it took another 5 days to get a refund. So all in all I had my money tied up with GSI for over 3 weeks... I'm not saying they are con artists or anything, this is not true, they have always been honest and on the level. They are sure slow with shipping though. I'm sure that I don't know what its like, cause I just sell instruments on eBay every once and a while, but still I ship as soon as I get payment. Obviously with only selling 5 or so guitars a year on eBay is different than running an online retail operation, but it sure seems they could be quicker with shipping... If you have never ordered from them you may want to keep my slow shipping remarks in mind. A lot of us guitar players get inpatient quickly when it comes to waiting on delivery, so just relax and prepare to be a little patient with them. They will get the order out within a week, and if you run into a problem they will take it back... You may feel like your stuck in a bureaucratic cycle, but you will get your order or your refund, it just takes a while...
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REPORT THIS POST AS INAPPROPRIATE |
Date Dec. 2 2011 16:57:36
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Shawn Brock
Posts: 271
Joined: Sep. 19 2011
From: Louisville KY
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RE: Ordering from GSI. (in reply to Shawn Brock)
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Hey Keith, just checked out stringsbymail, and placed an order. So many of you guys have spoken about them, but for some reason I had never looked at their prices. Your right on, they are quite competitive, cheaper than folks like GC, plus it will be great to order up some mixed sets. Thanks for reminding me of them! They have my string business from now on. As for GSI, here we are 7 business days after I placed the order, and they still haven't shipped. All of what I ordered showed as being in stock, so I don't know what the problem is. Think I'll give them until the end of the day and if the order doesn't update with tracking info, I will just cancel it... I lay odds of 10 to 1 that my stringsbymail order arrives within a day or so of my GSI order, and that's with easy shipping from GSI in L.A to me in Las Vegas. I was willing to give the benefit of the doubt last week, but 7 business days after I placed the order, and 10 true days after? That don't cut it with me... Also for some reason its starting to bother me that a company who's supposed to be a "salon" or small personalized kind of dealer is also owned by the same folks which own Cordoba. On 1 hand you are trying to sell top of the line hand made art, and on the other you are filling the world with cheap guitars made in China... Seems like it would take 2 totally different attitudes to run each business... But what do I know, I'm just a guitar player... Not that I have a problem with Cordoba, they obviously have a place with the guitar buying public. I do have a problem with them making most guitars in China now. They had some pretty good instruments for the money that they made in Spain, now those same instruments are made in China, but the price tag is the same, and the instruments aren't nearly as good. Chalk it all up to big business I guess...
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REPORT THIS POST AS INAPPROPRIATE |
Date Dec. 6 2011 16:44:16
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