AER compact mobile and Pro Music

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Guest

AER compact mobile and Pro Music

A Tale of Customer Service...

Guess i'm writing this as a general guide for anyone in Australia wishing to buy an AER mobile amp acoustic guitar amp from retail outlets here.

Im currently hitting my 8th month waiting for a repair on an AER compact mobile.
Great product, no complaints....except...

it had, for years, oveheating problems. severe in fact..i thought, just way too hot on the rear panel.
an endless ping pong between retailer and distributer with the analysis
'its normal part of the battery recharging'...
fair enough, but unusual, i thought.
finally it just stopped working....after warrenty
more ping pong between retailer and distributer and finally a contact for a repairer.

weeks go past
months.....waiting for parts...

6 months

7 months later the parts arrived....
amp still not finished....

started losing my general patient nature so contacted AER in germany
surprise...12 hours later i get a response
24 hours later they trace my serial number to the USA, sent year 2000
then to Australia
i bought it in 2007

here lies the conundrum
it was made for 110V, (according to AER)
somewhere it was modified (unknown to AER) to 240V

hence it running hot
melted circuitry
mal function

I bought this Amp as a compliant unit

so i emailed the distributer asking

1]Can i get the work done on the new circuitry guarenteed? i s the problem actually fixed?
Answer: 'i dont know'....nothing else just 'i dont know'...no offer to get back to me

2]Where or by whom was the modification performed, (i asked this as this could be the problem...and new circuitry could suffer the same fate ]
Answer: none so far

now its just back to the ping pong, i have totally given up on the retailer
the distributer emailed me today asking
'where did you buy the amp from?' ( this was clear ages ago as im only emailing the one person)

and i still havent got my amp back from the repairer
i figure he's had the new circuitry for a good two weeks

a general aversion for my inquiry

i found the amp practical. projected great sound with batteries...48v for my mics..a very light reverb...

many gigs were lost
i often would sell CD's in street performance when the gigs were thin - Steady money for the kids and I
obvious benefits for the 4 classes i play a week

i went out and bought an EV powered speaker and small mackie mixer ( great sound btw) some months back to compensate the lack of production
but all outdoor self powered performance was lost other than acoustic

Anyway who ever reads this it is not an attempt of defamation
more the unfolding lack of customer and product service we have here

i order solely online these days...but 2007 was a different story
a few friends since then have used this site for ordering
saved money and have no heating amps

http://www.thomann.de/gb/aer.html

admiration for the German team however....

figure i'll get the amp back eventually...just feel i need to sell it now [with the thought whoever buys it may experience the same issue....bad karma}
and get something else..or another 'cool' one

feel free to comment...offer feedback...or a course of action.
a vent i know
and
without prejudice
:@]

_____________________________

REPORT THIS POST AS INAPPROPRIATE | Date Oct. 11 2013 10:46:44

Miguel de Maria

Posts: 3532
Joined: Oct. 20 2003
From: Phoenix, AZ

RE: AER compact mobile and Pro Music (in reply to Guest)

Alval, my sympathies. The compact mobile is my workhorse. ive used mine about 100 times a year since i got one in early 2009. i have noticed that the back panel runs quit hot too! when i contacted aer, they assured me this was normal. i am aware that repairs will not be an easy thing, when something breaks down. i do have a k10 i will be able to use when it's in the shop.

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Arizona Wedding Music Guitar

REPORT THIS POST AS INAPPROPRIATE | Date Oct. 13 2013 20:18:38

Guest

RE: AER compact mobile and Pro Music (in reply to Miguel de Maria)

Thank you Miguel
Always appreciate your support and advice
Yes
Amazing how much income that amp bought home

Anyway the latest
The distributer now deny bringing the amp into the country
The retailer say otherwise

Shameful indeed

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REPORT THIS POST AS INAPPROPRIATE | Date Oct. 14 2013 2:10:23

Miguel de Maria

Posts: 3532
Joined: Oct. 20 2003
From: Phoenix, AZ

RE: AER compact mobile and Pro Music (in reply to Guest)

It really sounds like a complicated issue with all the parties involved. I think I would try to find an ace repair shop and see what they can do with it. Or, cut bait and try to sell it on ebay and see if someone good with a soldering iron wants to buy it knowing he will have to fix it. With the AER name, you might be able to get a decent amount for it. Mine has probably already paid for itself--not that I'm in any rush to shell out that money again!

_____________________________

Connect with me on Facebook, all the cool kids are doing it.
https://www.facebook.com/migueldemariaZ

Arizona Wedding Music Guitar

REPORT THIS POST AS INAPPROPRIATE | Date Oct. 17 2013 17:19:31