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Guest -> AER compact mobile and Pro Music (Oct. 11 2013 10:46:44)
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A Tale of Customer Service...
Guess i'm writing this as a general guide for anyone in Australia wishing to buy an AER mobile amp acoustic guitar amp from retail outlets here.
Im currently hitting my 8th month waiting for a repair on an AER compact mobile.
Great product, no complaints....except...
it had, for years, oveheating problems. severe in fact..i thought, just way too hot on the rear panel.
an endless ping pong between retailer and distributer with the analysis
'its normal part of the battery recharging'...
fair enough, but unusual, i thought.
finally it just stopped working....after warrenty
more ping pong between retailer and distributer and finally a contact for a repairer.
weeks go past
months.....waiting for parts...
6 months
7 months later the parts arrived....
amp still not finished....
started losing my general patient nature so contacted AER in germany
surprise...12 hours later i get a response
24 hours later they trace my serial number to the USA, sent year 2000
then to Australia
i bought it in 2007
here lies the conundrum
it was made for 110V, (according to AER)
somewhere it was modified (unknown to AER) to 240V
hence it running hot
melted circuitry
mal function
I bought this Amp as a compliant unit
so i emailed the distributer asking
1]Can i get the work done on the new circuitry guarenteed? i s the problem actually fixed?
Answer: 'i dont know'....nothing else just 'i dont know'...no offer to get back to me
2]Where or by whom was the modification performed, (i asked this as this could be the problem...and new circuitry could suffer the same fate ]
Answer: none so far
now its just back to the ping pong, i have totally given up on the retailer
the distributer emailed me today asking
'where did you buy the amp from?' ( this was clear ages ago as im only emailing the one person)
and i still havent got my amp back from the repairer
i figure he's had the new circuitry for a good two weeks
a general aversion for my inquiry
i found the amp practical. projected great sound with batteries...48v for my mics..a very light reverb...
many gigs were lost
i often would sell CD's in street performance when the gigs were thin - Steady money for the kids and I
obvious benefits for the 4 classes i play a week
i went out and bought an EV powered speaker and small mackie mixer ( great sound btw) some months back to compensate the lack of production
but all outdoor self powered performance was lost other than acoustic
Anyway who ever reads this it is not an attempt of defamation
more the unfolding lack of customer and product service we have here
i order solely online these days...but 2007 was a different story
a few friends since then have used this site for ordering
saved money and have no heating amps
http://www.thomann.de/gb/aer.html
admiration for the German team however....
figure i'll get the amp back eventually...just feel i need to sell it now [with the thought whoever buys it may experience the same issue....bad karma}
and get something else..or another 'cool' one
feel free to comment...offer feedback...or a course of action.
a vent i know
and
without prejudice
:@]
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