RobF -> RE: Hermanos Sanchiz - ANTONIO REY Negra (May 11 2022 14:20:28)
|
Hi Andrew, If they offered to exchange it for a new one, that would be the prudent move to make. This time do it on the up and up, conduct all business in writing and get a proper bill of sale from HSL. A couple of things about this deal are sticky… The webpage for the advert you linked to on the first thread looks like an official HSL page showing an Antonio Rey artist model. But when you inquired about it they suggested that you were talking directly to Antonio Rey and the deal could be done informally through WhatsApp without a bill of sale? This sticks me as a funny way for an established shop to do business. I don’t want to make too many leaps but I have some thoughts about this… Q1 - are you sure it was Antonio Rey that you were communicating with and not some errant employee? This is important as Antonio Rey’s reputation is at stake and he might be getting blamed for something he had nothing to do with. Have you tried reaching out to him via different methods, such as his Facebook page, to confirm that it was actually him you dealt with? Q2 - similarly, are you sure the HSL company is aware of what happened here? Could you reach out to them via alternate methods to talk to one of the owners or the sales manager directly? It just seems that as the deal was conducted in an unusual manner they also might not be aware of it. If neither Antonio Rey or the company were officially aware of the transaction but it was done by someone associated with them, then I suspect they would welcome the opportunity to make things right. I mean, I’d want to know if I had an unethical employee if it were my business and if I were a performing artist endorsing a product I would also want to know that the sale of the product was being conducted in an ethical and professional manner. If they were involved, then perhaps looking into the applicable consumer protection laws in the EU would be a step. This is basically what AndresK suggested earlier in this thread. You will need all the correspondence, including the WhatsApp messages, but that may provide enough evidence to convince the company to act more ethically. Assuming they had anything to do with it. Even if they didn’t, what Andres suggested makes sense as it might bring some clarity to what seems to be a very muddy situation. Finally, if it turns out Antonio Rey wasn’t personally involved (in other words, you were lied to), then you have an obligation to work with him to correct any harm that may have been brought to his reputation by what’s happened here. Same with the HSL company, because as it stands neither of these parties are looking very good and it would be a shame if it’s all due to a misrepresentation made by some dishonest employee. That being said, they can’t really wash their hands of the whole affair if the item was taken from their inventory and the initial correspondence was conducted via the email address provided on their webpage. They’ll want to fix this.
|
|
|
|