Escribano -> RE: Service Disruption Today (Mar. 1 2005 18:27:11)
|
Got this email concerning the failure. Rather them on this one than me! quote:
Loss of service 1st March 2005 ============================== Dear Customer We are sorry that there was a major service interruption today. It was caused by a major power distribution failure at the Redbus Interhouse Harbour Exchange Data Center facility in London. The situation was further compounded by the failure of back-up generators to function. At approximately 10:30 GMT we became aware that we had lost connectivity to the majority of our systems and that some of our primary transit routers were unavailable, affecting service to the majority of our customers. As per the majority of UK Internet Service Providers we locate our equipment within data centre facilities operated by third party companies whose primary business is in providing such facilities. At one of those facilities, Harbour Exchange, in London's Docklands, a major power outage had occurred which had effectively disabled a number of the UK's providers. For a reason as not yet provided backup power generators, which normally provide power in such an event did not operate, and so no backup power was restored immediately. Redbus Interhouse, the operator of this particular facility sent their engineers to restore power as a matter of urgency, however while the majority of power was eventually restored at approximately 14:10 GMT a knock on effect was that a suspected resulting power surge at the time of the outage fatally damaged some core routing equipment. Engineers immediately began to replace the damaged routing equipment and service was partially restored at 15:33 GMT.
|
|
|
|