quote:

Loss of service 1st March 2005
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Dear Customer

We are sorry that there was a major service interruption today. It was
caused by a major power distribution failure at the Redbus Interhouse
Harbour Exchange Data Center facility in London. The situation was
further compounded by the failure of back-up generators to function.

At approximately 10:30 GMT we became aware that we had lost connectivity
to the majority of our systems and that some of our primary transit
routers were unavailable, affecting service to the majority of our
customers.

As per the majority of UK Internet Service Providers we locate our
equipment within data centre facilities operated by third party
companies whose primary business is in providing such facilities.

At one of those facilities, Harbour Exchange, in London's Docklands, a
major power outage had occurred which had effectively disabled a number
of the UK's providers.

For a reason as not yet provided backup power generators, which normally
provide power in such an event did not operate, and so no backup power
was restored immediately.

Redbus Interhouse, the operator of this particular facility sent their
engineers to restore power as a matter of urgency, however while the
majority of power was eventually restored at approximately 14:10 GMT a
knock on effect was that a suspected resulting power surge at the time
of the outage fatally damaged some core routing equipment.

Engineers immediately began to replace the damaged routing equipment and
service was partially restored at 15:33 GMT.