RE: Stringsbymail.com

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edguerin

Posts: 1589
Joined: Dec. 24 2007
From: Siegburg, Alemania

RE: Stringsbymail.com (in reply to XXX)

quote:

Nice to see you have such a thing where you live....

Well, I'm not so sure
check out this earlier thread

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Ed

El aficionado solitario
Alemania

REPORT THIS POST AS INAPPROPRIATE | Date Feb. 28 2011 20:57:33

RTC

Posts: 667
Joined: Aug. 20 2008
From: DFW Area, Texas

RE: Stringsbymail.com (in reply to edguerin)

I have been a client for the past 3 years, and they always exceed my expectations.

REPORT THIS POST AS INAPPROPRIATE | Date Mar. 1 2011 1:10:57

XXX

Posts: 4400
Joined: Apr. 14 2005

RE: Stringsbymail.com (in reply to edguerin)

quote:

ORIGINAL: edguerin

What are the charges for delivery to Germany?
Do you have any trouble with customs? Import duties?

I ordered a few accessories from StewMac a while back, and had to go to our local customs office and pay taxes which was a real hassle

I only had to pay one time for taxes. I ordered about 35 Euros and paid 5 Euro taxes. I paid it at the door. Shipping costs to GErmany is 10-14$.
Even with shipping costs, taxes its cheaper than anywhere else i have found. But they really need to do something against orders getting lost, thats really bad business... i would order again from them but only via "priority mail", as i have done before; that seems to increase the probability of arrival

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Фламенко

REPORT THIS POST AS INAPPROPRIATE | Date Mar. 2 2011 18:58:52

kudo

Posts: 2064
Joined: Sep. 3 2009

RE: Stringsbymail.com (in reply to edguerin)

I just made my first order with strings by mail, and yes they are fast in shipping, they shipped it 1 day after I placed the order, and now Im waiting for it to arrive.
they seem to have a great customer service, I just got this email today:

quote:

Hello Ahmad,
Thank you for your order! We are already shipping it out, but were running low on the Luthier Popular Supreme Set 20 - 4th strings. We sent four sets and will send the remaining xxx sets along as soon as our next shipment arrives. There will be no additional shipping charges. I hope this doesn't cause any inconvenience, and apologize if it does.
Best regards,
John Wunsch

so Im happy with them so far

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 21 2011 4:39:55

Andy Culpepper

Posts: 3023
Joined: Mar. 30 2009
From: NY, USA

RE: Stringsbymail.com (in reply to edguerin)

xxx? 3 digits? lol. "the remaining 643 sets..."

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Andy Culpepper, luthier
http://www.andyculpepper.com

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 21 2011 14:07:59

gounaro

Posts: 875
Joined: Sep. 28 2008
From: Athens, Hellas

RE: Stringsbymail.com (in reply to Andy Culpepper)

quote:

xxx? 3 digits? lol. "the remaining 643 sets..."

shipping by... ship!

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Spyros

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 21 2011 14:44:56

kudo

Posts: 2064
Joined: Sep. 3 2009

RE: Stringsbymail.com (in reply to edguerin)

good guess andy,i ordered a bit MORE than 643 . No, they will ship a whole truck to my door LOL

ofcourse im being sarcastic here

the real answer is xxx=004

so i can live with them being late

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 21 2011 23:41:36

Andy Culpepper

Posts: 3023
Joined: Mar. 30 2009
From: NY, USA

RE: Stringsbymail.com (in reply to edguerin)

hehe. They are definitely a great company.

_____________________________

Andy Culpepper, luthier
http://www.andyculpepper.com

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 23 2011 2:53:04

kudo

Posts: 2064
Joined: Sep. 3 2009

RE: Stringsbymail.com (in reply to edguerin)

they replied back telling me that I should spread the word of how good they are and thanked me for the encouragement

im still waiting for my strings though

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 24 2011 1:24:54

jonnysbm

Posts: 1
Joined: Aug. 26 2011

RE: Stringsbymail.com (in reply to edguerin)

Hey guys. I am John, that third generation owner at Strings By mail. Scott & his brother Brad, the second generation owners, were my students about 20 years ago & when they wanted to sell I bought. They bought it from Rick Cyr, a student of Brad, so it is a pretty cool pass along from player to player. That is why we are so serious about doing our best for all of you, solving problems, shipping quickly, and getting any product you need that we possibly can.

I want to toss in a few pieces of information regarding this thread. First I want you to know we updated our policy regarding lost & damaged packages about a year ago. This is the current policy.

• Strings By Mail quickly and efficiently makes sure each order is delivered to the chosen shipping agency. We are not able to control what happens to packages once they are in the shipping system, however we will always strive to be of assistance to the best of our ability.

We do the best we can by getting everything out in 24 hours (except over a Sunday), the rest is unfortunately dependent on the system, but it seems to usually work out very well.

And then a personal note to the two of you who never received your package. We were not aware of that, we always hope to hear from our customers about any problem. Please email us, info@stringsbymail.com, so we can work with you to take care of that problem.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 26 2011 16:48:22