Flamenco world shop

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Flamenco world shop

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Mike_Kinny

Posts: 689
Joined: Feb. 12 2009

Flamenco world shop

Dear all,

Has anybody bought anything from them? Are they legitimate?

I ordered some books from them 2nd August. They state on their website that the tracking number will be emailed.

I have not heard anything from them since, though I have emailed them twice.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 13 2010 11:45:49

Leendert

Posts: 153
Joined: May 27 2010
From: WI, USA

RE: Flamenco world shop (in reply to Mike_Kinny)

Hello Mike...
I have ordered once or twice from them and received my items fairly quickly.
Never had any problems....maybe it`s still on it`s way somewhere...
Good luck! :)

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 15 2010 3:17:26

KMMI77

Posts: 1821
Joined: Jul. 26 2009
From: The land down under

RE: Flamenco world shop (in reply to Mike_Kinny)

My friends and i have ordered things through flamenco world and never had any problems. Im sure they will sort out any problems for you.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 15 2010 8:59:50

kozz

Posts: 1766
Joined: Feb. 26 2009
From: Eindhoven NL

RE: Flamenco world shop (in reply to Mike_Kinny)

Hee Mike,
I am experiencing the same problem now, but perhaps it is vacation time overthere.
Never had any problems with ordering before.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 15 2010 11:32:42

Mike_Kinny

Posts: 689
Joined: Feb. 12 2009

RE: Flamenco world shop (in reply to kozz)

quote:

ORIGINAL: kozz

Hee Mike,
I am experiencing the same problem now, but perhaps it is vacation time overthere.
Never had any problems with ordering before.

Thanks, at least I'm not the only one

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 15 2010 11:54:39

orsonw

Posts: 1934
Joined: Jul. 4 2009
From: London

RE: Flamenco world shop (in reply to Mike_Kinny)

I've ordered with them many times and they've been very efficient except on one occasion when some thing wasn't in stock. They didn't reply to my emails or let me know just silence and a delivery weeks late.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 15 2010 21:24:37

Mike_Kinny

Posts: 689
Joined: Feb. 12 2009

RE: Flamenco world shop (in reply to orsonw)

quote:

They didn't reply to my emails or let me know just silence and a delivery weeks late.

I'm sure their intention was to notify you but always found mañana a more suitable time to do so.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 16 2010 7:08:50

mark indigo

Posts: 3625
Joined: Dec. 5 2007

RE: Flamenco world shop (in reply to Mike_Kinny)

i have also ordered from them many times and usually they are very quick and reliable.

Only once an item wasn't in stock, they took the money for it and said they would send it when it came in stock.

after several months, and after their website showed it was in stock again i emailed them asking for the cd or the money back and eventually they sent the cd.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 16 2010 10:18:25

Mike_Kinny

Posts: 689
Joined: Feb. 12 2009

RE: Flamenco world shop (in reply to Mike_Kinny)

I'm tempted to initiate a charge-back. IMO they should treat their customers who feed them with some respect.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 16 2010 15:00:15

Lucerom

Posts: 60
Joined: Feb. 13 2006
From: Denver, Colorado

RE: Flamenco world shop (in reply to Mike_Kinny)

Buyer Beware

They used to have good customer service, but it seems like they have a supply chain issue now. I ordered $175 worth of material from them on July 6th, it is now Aug 16th and I still haven't received my order or any feedback from them and I have been emailing them every day over the past 2 weeks.

I also ordered $500 worth of material from them in early May and didn't receive anything from them until July because they said one of the books was on backorder and they would send my shipment out once it arrived. It all finally came after waiting patiently for 2 months. I didn't like the fact that I was paying credit card interest charges for a purchase that wasn't even in my possession.

I gave them the benefit of the doubt, and they failed me twice. I won't be ordering from them again.

I got so angry rereading this post that I decided to contact my credit card company to initiate a charge back.

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“Think Outside the Cajón”.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 16 2010 18:56:31

mark indigo

Posts: 3625
Joined: Dec. 5 2007

RE: Flamenco world shop (in reply to Lucerom)

what's a "charge back"?

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 16 2010 21:04:03

Lucerom

Posts: 60
Joined: Feb. 13 2006
From: Denver, Colorado

RE: Flamenco world shop (in reply to mark indigo)

I was going to explain in my own words but this link does a better job. http://en.wikipedia.org/wiki/Chargeback

Basically, you request that your bank refund your money and reverse a transaction because the other party did not satisfy it's obligations. In my case, Flamenco-world did not ship my products within the time frame stated on their website AND they have not responded to any of the 12+ emails that I sent them requesting a status update on my order.

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“Think Outside the Cajón”.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 16 2010 21:33:49

Mike_Kinny

Posts: 689
Joined: Feb. 12 2009

RE: Flamenco world shop (in reply to mark indigo)

quote:

what's a "charge back"?

Assuming you are not kidding me, charge-back is when you ask your credit card issuing bank to take the money back from the seller.

Charge-backs are bad for a business since, besides the one time charge-back fee that they must pay (about $10), it increases the handling fee that their credit card processing company charges them. As many charge-backs as higher the fee they have to pay the credit card processing company on each sale.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 16 2010 21:41:27

Lucerom

Posts: 60
Joined: Feb. 13 2006
From: Denver, Colorado

RE: Flamenco world shop (in reply to Mike_Kinny)

Unfortunately Mike I am not kidding.

While I do feel bad for the seller they did have several opportunities to respond to my emails. All I asked for was a status update on my order and they provided no information. Meanwhile, my credit card company has been charing me interest that the seller could care less about.

While charge backs are bad for business so is poor customer service. And... this post tells me that I'm not the only one who has lost faith in Flamenco-World. It's too bad because I really their website, variety of products, pricing and promotions.

Note: I also ordered from esflamenco.com the same day as my last Flamenco-World order. I received my shipment from esflamenco.com in 4 business days (just as described on their website). Up until my charge back request today... I have been still waiting for my order from Flamenco-World wondering if my order got lost in some black whole.

I hope Flamenco-World understands that they do have competition with similar pricing and products. That's another thing... a couple years ago Flamenco-World used to throw in some really cool post cards of flamenco singers, dancers, and guitar players with every order. That was such a nice bonus. They stopped doing that.

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“Think Outside the Cajón”.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 16 2010 22:07:29

xirdneH_imiJ

Posts: 1890
Joined: Dec. 2 2006
From: Budapest, now in Southampton

RE: Flamenco world shop (in reply to Lucerom)

about 3-4 months ago they had a promotion on Facebook and offered t-shirts for 5 winners, i was one of them, and i'm yet to recieve anything...i emailed them once about it, no reply...

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 16 2010 22:51:35

keith

Posts: 1108
Joined: Sep. 29 2009
From: Back in Boston

RE: Flamenco world shop (in reply to Mike_Kinny)

Mike Kinny: I have never ordered from them but if you ordered using your credit card you can stop the transaction and get your money back. I have done so with American Express on a few occasions--same issue, slow service and no communication despite e-mails. There is no charge with American Express and I suspect the same is for other companies. PayPal is a different story though.

There is a superb company in the states, Flamenco Connection, that will drain your bank account super fast--they have a boat load of c.d., d.v.d, and other products. Check them out. I have purchased from them and they are quick and reliable--and one does not have to pay overseas shipping and import related taxes (assuming you live in the states).

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 17 2010 1:01:43

Lucerom

Posts: 60
Joined: Feb. 13 2006
From: Denver, Colorado

RE: Flamenco world shop (in reply to keith)

I too have ordered from Flamenco Connection before on several occasions. Keith is correct that they are very reliable and will drain your bank account quickly. Their prices are OUTRAGEOUS.

For example, their pricing on the Encuentro series is $119 plus $5 shipping. That's right $124 for one book and one DVD. It's as if they are purchasing their items from Flamenco-world and then tacking on an additional $50. So when you purchase from Flamenco Connection are in fact paying the international fees indirectly.

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“Think Outside the Cajón”.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 17 2010 3:59:04

Mike_Kinny

Posts: 689
Joined: Feb. 12 2009

RE: Flamenco world shop (in reply to Mike_Kinny)

To give them a clear message I have now initiated a charge-back.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 17 2010 9:11:03

Mike_Kinny

Posts: 689
Joined: Feb. 12 2009

RE: Flamenco world shop (in reply to xirdneH_imiJ)

quote:

about 3-4 months ago they had a promotion on Facebook and offered t-shirts for 5 winners, i was one of them, and i'm yet to recieve anything...i emailed them once about it, no reply...

I posted a complaint on their Facebook wall.
I think it's a good idea if everybody does the same.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 17 2010 11:51:43

Lucerom

Posts: 60
Joined: Feb. 13 2006
From: Denver, Colorado

RE: Flamenco world shop (in reply to Mike_Kinny)

Well, I tried to post a complaint on their Facebook page. It was displayed for like 2 seconds and then it disappeared. WTF???

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“Think Outside the Cajón”.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 17 2010 14:00:14

Mike_Kinny

Posts: 689
Joined: Feb. 12 2009

RE: Flamenco world shop (in reply to Lucerom)

quote:

Well, I tried to post a complaint on their Facebook page. It was displayed for like 2 seconds and then it disappeared. WTF???

I can see your post. It's there.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 17 2010 14:16:12

mark indigo

Posts: 3625
Joined: Dec. 5 2007

RE: Flamenco world shop (in reply to Mike_Kinny)

quote:

Assuming you are not kidding me,

no i wasn't kidding, up until a few years ago i didn't even have credit card!

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 17 2010 21:16:50

keith

Posts: 1108
Joined: Sep. 29 2009
From: Back in Boston

RE: Flamenco world shop (in reply to Mike_Kinny)

Lucerom, yes Flamenco Connection can be pricey but the selection is awesome.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 17 2010 22:40:47

mark indigo

Posts: 3625
Joined: Dec. 5 2007

RE: Flamenco world shop (in reply to keith)

quote:

There is a superb company in the states, Flamenco Connection

From the UK I usually now order from Deflamenco in Spain.

Their prices are the same or often cheaper than Flamenco-world (sometimes the item price is same or even slightly more expensive, but when you add in shipping it works out cheaper).

I have found them (so far) to be reliable, even though their website is a bit random sometimes.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 18 2010 11:38:34

john guitar

Posts: 1
Joined: Aug. 18 2010

RE: Flamenco world shop (in reply to Mike_Kinny)

Flamenco-world.com again today have eliminated many negative messages in the facebook page

Web 2.0 doesn't go with them, no longer know what to do to cover up the damage

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 18 2010 13:03:58

Lucerom

Posts: 60
Joined: Feb. 13 2006
From: Denver, Colorado

RE: Flamenco world shop (in reply to john guitar)

Yep, the negative feedback I posted on Facebook yesterday has been removed. However, I just received an automated message this morning from Flamenco-World letting me know that my order has now been shipped.

Now I have to wait for the order to arrive and then cancel my charge back. Bitter sweet. If Flamenco-World were to send me a personalized message apologizing for not responding to my emails perhaps they would still have a loyal customer of 11 years. However, I don't believe they will do the right thing, so I will shift my loyalty to Esflamenco and Deflamenco.

"It takes years to establish a loyal customer but only seconds to lose one" Anonymous

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“Think Outside the Cajón”.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 18 2010 14:07:50

Mike_Kinny

Posts: 689
Joined: Feb. 12 2009

RE: Flamenco world shop (in reply to Lucerom)

quote:

Yep, the negative feedback I posted on Facebook yesterday has been removed.

Yes but mine is still there.

By the way they were quick to respond to PayPal dispute.
They responded with a "Thank you for contacting us." sentence

and said that the item is out of stock and will be shipped next month. Their website doesn't say the item is out of stock though.

I told them to refund me.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 18 2010 14:31:26

Mike_Kinny

Posts: 689
Joined: Feb. 12 2009

RE: Flamenco world shop (in reply to Lucerom)

quote:

so I will shift my loyalty to Esflamenco and Deflamenco.

There's also El Flamenco Vive:
http://www.elflamencovive.es/

I've been to their shop in Madrid a few times and have also bought from them online. So far no problems.

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REPORT THIS POST AS INAPPROPRIATE | Date Aug. 18 2010 14:40:09

angie

Posts: 1
Joined: Aug. 19 2010

RE: Flamenco world shop (in reply to Mike_Kinny)

so ****ty [edited by Admin - the language filter is there for a reason]

only shopping news in magazine, expensive prices, bad service, no answers...

the name could be Flamenco-****ty.com or Flamenco-Lousy.com

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 19 2010 5:24:16

orsonw

Posts: 1934
Joined: Jul. 4 2009
From: London

RE: Flamenco world shop (in reply to angie)

I'm sad that the flamenco world site seems to have lost it's way. I was always impressed with their service in the past but something seems to have changed.

I still find their magazine good, great interviews and news.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 19 2010 8:26:02