BarkellWH -> RE: My Bad Experience ordering a Salvador Castillo Guitar (Aug. 11 2018 13:44:57)
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quote:
So I email Salvador right away and let him know, thinking he will be able to help me fix this huge problem. His response paraphrased was “sorry this happened, the shipping company didn’t take care and the guitar got too hot. I hope you can find someone in your city to fix the polish”. When I brought up the warped neck and that because of it the strings buzz everywhere and the action was not even close to what we discussed. He told me it will fix itself with time. (Umm). If Castillo's responses are as you describe them above, and he hasn't bothered to reply to your follow-ups, It doesn't seem like he much gives a damn. The idea that the warped neck and action will "fix itself with time" is a particularly egregious blow-off. Did Castillo choose DHL for shipment or did you? Was the guitar insured? If so, by Castillo or by you? It seems to me that if Castillo chose DHL then he should be dealing with DHL regarding the damaged guitar. As for the warped neck, buzz, and lack of correct action, it could have been in that condition coming out of Castillo's shop. I suppose it could have occurred in DHL's hands while being stored or shipped, but that would really take some heat/pressure for it to back-bow. The polish can probably be fixed, but the neck's back-bow is problematical, and you shouldn't have to deal with that on a new guitar. I would try to approach Castillo again to work with you on solving this problem, either with his shop or with DHL. If he refuses to accommodate you, he will have shown himself to be something less than his reputation suggests. On the other hand, if he works with you to resolve the problem, his reputation will remain intact. As to suggestions of legal action, your only chance for that would be if you have a case against DHL. If the fault lies with Castillo, forget any legal action against a Mexican business in Mexico. You will be fleeced by Mexican attorneys and any court case will automatically be stacked against a gringo. Hope you find a solution. Bill
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