gj Michelob -> RE: How to deal with customer in receipt of damaged guitar? (Jul. 25 2014 21:09:48)
|
more or less... A. We can ship the guitar using a carrier of your choice; in this case you, the customer, shall be solely responsible for cost of freight, insurance, damages and risk of loss, FOB [Luthier's address]. B. We ship our guitars via [ UPS/FEDEX etc.] fully insured for the value paid by customer. According to shipping company’s rules, in order to make a claim that an instrument was damaged during shipping, the customer must; (i) inspect the instrument in the presence of the shipping company’s employee delivering the package, (ii) file the claim within the carrier or insurance time limits. In the event you should find that any damage has occurred, you agree to collaborate in the preparation and filing of the claim with the insurance, as such carrier shall direct, by documenting the damage (photographs, description etc.) and by providing the insurance company any information it requires to process the claim and issue a refund. We will return to you the amount actually paid for the instrument only in the event the insurance does not refund you or only refunds a portion of the purchase price (in which case we shall refund to you the difference between the insurance proceeds and the purchase price). However, you agree to direct the insurance to pay to us any duplicative refund, after we have refunded to you the purchase price in whole or in part, and if necessary execute an "assignment of claim" or any other document required for the purpose. C. We carefully inspect the instrument before shipping. However, although rare, any apparent manufacturing defect must be reported to us, within Five (5) days of delivery of the instrument. D. Before you return any instrument to us, you must follow our "return policy" procedure and receive our authorization to do so. E. We shall not be responsible for any deterioration, damage or any other malfunction caused by ordinary wear and tear or customer’s negligent use.
|
|
|
|