RE: La Bella Strings - Quality Control (Full Version)

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gbv1158 -> RE: La Bella Strings - Quality Control (Mar. 17 2012 14:31:40)

I have never had problems with La Bella strings expecially with the 2001 series bk tr - ligh ten. flam.-
but because I bought five sets of tham from SbM ( in dec. 2011 : one black tr., two classical and two 820 red tr) -not used yet -,
I sent Them (today) an email askink what to do (would thay change the sets?).
I let you guys know.

ciao
giambattista



dformell -> RE: La Bella Strings - Quality Control (Mar. 18 2012 22:37:15)

I had problems with La Bella strings last year that were purchased in 3 different states! I bought the following strings between Feb. - July of 2011 in the following states:

1. Michigan: 2001 Flamenco, medium tension - high e not intonated, basses with excessive buzzing.

2. Florida: Elite Flamenco, medium tension - Excessive string buzzing, literally rattling.

3.Texas: Folksinger, medium tension - Excessive string buzzing.

I sent an email to La Bella and never got a response. Needless to say I don't use their strings anymore.



gbv1158 -> RE: La Bella Strings - Quality Control (Mar. 19 2012 9:44:41)

quote:

I have never had problems with La Bella strings expecially with the 2001 series bk tr - ligh ten. flam.-
but because I bought five sets of tham from SbM ( in dec. 2011 : one black tr., two classical and two 820 red tr) -not used yet -,
I sent Them (today) an email askink what to do (would thay change the sets?).
I let you guys know.



ok,... Ms Lorenza Cocco - La Bella Strings -, immediately answered to my mail!
( and even in last saturady !).
Very kindly She sayes that if it happens, in the sets that don't have the sticker, to find any defected strings, they will replace it.

well.. it is reasobable... to me.

(again : I had never problems with la bella strings)

ciao
Giambattista



dformell -> RE: La Bella Strings - Quality Control (Mar. 20 2012 1:47:32)

Lorenza Cocco must be a member or she monitors this site as she sent me an email yesterday ( how did she get my email address?) stating that she would send me free strings. Ms Cocco further stated that she was new to the company and had been addressing their quality control issues. She was polite, professional and kind. My original reply to this post was not to slander La Bella strings or doubt other members reviews, just to report my experiences with La Bella strings. Ms Cocco is going to send me two sets of strings: 2001 flamenco and Elite Flamenco. After I get them I'll post my impressions here.

Tchau,
Daniel



Ricardo -> RE: La Bella Strings - Quality Control (Mar. 20 2012 13:26:48)

I have always defended La Bella....and I probably have used and thrown away more sets then most of you guys have ever even tried! [:D][:D]

So I am the one who deserves free sets. Even I have a student that has the promo deal with la bella and gets free strings forever! So please send me some too Ms Lorenza Cocco!!![;)][:)]

Ricardo



GuitarVlog -> RE: La Bella Strings - Quality Control (Apr. 4 2012 17:40:00)

I received a free replacement set of 820 Reds and 2001 Blacks in the mail. I have only installed the 820 Reds thus far (on my Prudencio Saez) but these perform much better than the last set which I had problems with.

If these improvements are consistent, then I can certainly recommend their strings.
[:)]



dformell -> RE: La Bella Strings - Quality Control (May 5 2012 16:41:46)

Hello Everybody,

Lorenza sent me 2 sets of strings: 2001 Light Gauge Flamenco & 820 Elite Flamenco

The 2001 set was installed on a Lucida Artista LG725, Here are my impressions:

The strings settled very quickly; the guitar stayed in tune after 1-2 days.
The intonation is spot on, no rattling or buzzing like experienced before.
The strings produce a very brilliant sound with well balanced trebles & basses.

I will definitely start using the 2001 strings from now on.



gounaro -> RE: La Bella Strings - Quality Control (May 5 2012 16:45:03)

Does anyone know where i can buy online these new La Bella strings (2001 & 820) with the sticker "Improves Trebles"?



Ricardo -> RE: La Bella Strings - Quality Control (May 5 2012 18:56:38)

stringsbymail.com



Arash -> RE: La Bella Strings - Quality Control (May 5 2012 19:39:10)

Edited : because it seams like LaBella is really trying to solve all issues.
Good job



LaBellaMusicStrings -> RE: La Bella Strings - Quality Control (May 7 2012 1:01:31)

Hello Arash,

This is La Bella Strings based in New York. Thank you for your email. We are committed to 100% customer satisfaction and will be mailing you 5 of our new treble sets to try out.

As explained in this thread, the defective trebles were a small occurrence and not every single set and string was affected. La Bella Strings is committed to replacing any defective strings for any of our products, so please do not hesitate to contact us with any issues you may have in the future.

We look forward to hearing your feedback and appreciate your patience.

La Bella Strings
Info@LaBella.com



Arash -> RE: La Bella Strings - Quality Control (May 7 2012 5:11:19)

Alright Lorenza,

i will wait. Appreciated
Thanks.

Arash



Arash -> RE: La Bella Strings - Quality Control (May 7 2012 5:23:58)

Lorenza,

also i have one problem with ALL flamenco guitar strings from all brands in the world and i have a suggestion, but don't know if it is technically possible to produce what i (and i bet 99% of all other flamenco guitarists) want.

Its about the 3 bass strings.

I have tried BASS strings from all possible brands in the world since years.
You know we flamenco guitarists like that fresh metallic (and NOT dull) sound of bass strings when they are few days old...
After few days , max one week , ALL flamenco guitar bass strings become DULL, like classical guitar strings. Some of them sooner, some a little later.
But non of them sounds FRESH after one week anymore.

I don't know if your engineers will be able to do something, but if you would be able to produce BASS strings which would keep that NEW and FRESH sound for several weeks, probably you would sell much much more from those to Flamenco guitarists.

Until now i have the feeling that all producers sell more or less the same classical strings as flamenco strings.

The difference is: Clasical Guitarists LIKE that dull sound, we DON't. We like the excact opposite.

I don't know if you understand what i am talking about.
But ask in your company if this is possible.

Thanks



Sr. Martins -> RE: La Bella Strings - Quality Control (May 7 2012 7:26:14)

There are many brands that advertise longevity, extended brilliance, etc..

Anyway, I doubt that any company would produce strings like that even if they reached a formula that allowed it. Selling new strings is their business[:D]



beno -> RE: La Bella Strings - Quality Control (May 7 2012 10:50:27)

quote:

You know we flamenco guitarists like that fresh metallic (and NOT dull) sound of bass strings when they are few days old...


Well...not everybody likes that. For example me...but I remember somebody also started a thread with the same opinion.
Of course I don't prefer dull sound, but not metallic either.... I think strings are at their best right after they loose that annoying very fresh metallic sound. That goes away in a couple of hours or max 1-2. days.
So if I have a gig I try to change strings let's say 2-3 days before, but not closer.



orsonw -> RE: La Bella Strings - Quality Control (May 7 2012 11:40:50)

quote:

You know we flamenco guitarists like that fresh metallic (and NOT dull) sound of bass strings when they are few days old...


Not me, I prefer bass strings when the metallic sound is gone and there are less overtones.



Ricardo -> RE: La Bella Strings - Quality Control (May 7 2012 12:01:46)

quote:

ORIGINAL: Arash

Lorenza,

also i have one problem with ALL flamenco guitar strings from all brands in the world and i have a suggestion, but don't know if it is technically possible to produce what i (and i bet 99% of all other flamenco guitarists) want.

Its about the 3 bass strings.

I have tried BASS strings from all possible brands in the world since years.
You know we flamenco guitarists like that fresh metallic (and NOT dull) sound of bass strings when they are few days old...
After few days , max one week , ALL flamenco guitar bass strings become DULL, like classical guitar strings. Some of them sooner, some a little later.
But non of them sounds FRESH after one week anymore.

I don't know if your engineers will be able to do something, but if you would be able to produce BASS strings which would keep that NEW and FRESH sound for several weeks, probably you would sell much much more from those to Flamenco guitarists.

Until now i have the feeling that all producers sell more or less the same classical strings as flamenco strings.

The difference is: Clasical Guitarists LIKE that dull sound, we DON't. We like the excact opposite.

I don't know if you understand what i am talking about.
But ask in your company if this is possible.

Thanks


While I agree some brands of strings are pretty short slacked which encourages you to have to buy more, even with the shortest strings if you simply take them off after a week, put them back on, they sound like new for a couple days again. Long length strings (like labella) allow you to do this several times by removing and replacing them a centimeter off center so the wear spots don't allign with frets, and again they sound new. And the more slack you have the more you can do this until the strings literally start to deteriorate or break (which they will).

Ricardo



Arash -> RE: La Bella Strings - Quality Control (May 7 2012 14:17:30)

@orsin and beno, yes thats what i mean. "metallic" was the wrong word.
i mean after the strings settle after 1 days or so, they sound best , and fresh , but the lose that sound again after few days.

Ricardo, thanks for the info. Never done that before.

Anyway producing something which will sound longer fresh would even be better



Arash -> RE: La Bella Strings - Quality Control (May 23 2012 13:37:03)

Ok, just wanted to update.
I received many trebble strings from La Bella as replacement.
Tried one set of the 3 trebles yesterday and i have to say that they are really good. No issues till now and intonation is perfect.
I would like to thank La Bella for fast response and quality improvment together with good behaviour towards customers. (And sorry for the little unfriendly post here, already edited)

Pics of my strings received yesterday





Images are resized automatically to a maximum width of 800px



Ramon Amira -> RE: La Bella Strings - Quality Control (May 23 2012 14:00:37)

La Bella's response to our concerns abut the 2001 and 820 treble strings should be an object lesson for corporate America. So many times people have problems with merchandise, and complaining to the company is futile. Our complaints get completely ignored, and in the rare times they elicit a response from the company, all we get is a grudging acknowledgement but no redress.

Here La Bella responded swiftly and gracefully, not only establishing real communication with us, but actually reformulating the strings in question to correct the flaws, and then on top of it providing free replacement strings to anyone who asks for them.

Ramon



mezzo -> RE: La Bella Strings - Quality Control (May 23 2012 14:06:21)

Me too received my sample (after asking for it by mail) of a complete 820 red treble set
...
and not thanks to gouna [:D][;)]



gounaro -> RE: La Bella Strings - Quality Control (May 23 2012 14:11:58)

quote:

Me too received my sample (after asking for it by mail) of a complete 820 red treble set
...
and not thanks to gouna

I got my sample with black nylon too. I have the set on my guitar for about 2 weeks. I'm very pleased with sound, control and intonation.

Thanks a lot... [:D]



MarkMc -> RE: La Bella Strings - Quality Control (May 23 2012 15:19:07)

Hello,

I also received a free sample of the new 820 reds. I've had them on my guitar for about a week now. I'm also very pleased with sound, control and intonation. Even better than I remembered.

Thanks for the customer support Lorenza!

Regards,
Mark



sig -> RE: La Bella Strings - Quality Control (May 23 2012 19:52:11)

I've had my replacement Treb's on for about 4 weeks now and no issues what so ever. Intonation is good, they stay in tune well and sound great. I was very pleased with LaBella's quick response to our issue with their product. I can't remember when a corporation has done such a good job of leveraging technology, this forum, inorder to better serve their customers. Hat's off to LaBella!
Sig--



Samarto -> RE: La Bella Strings - Quality Control (May 23 2012 21:07:05)

Used over 50 sets of the 820B trebles in the last several years. Never had a bad set. I use D'Addario EJ45 for the basses and out of 100 sets only had two or three strings that were not up to standard. I change basses twice for every treble change. I have never had a problem with either Strings by Mail or La Bella standing behind what they sell. I have never received any free strings from LaBella even though I have used them since 1971. Used the 820 red until the blacks came out. For some reason the black is a superior string. Maybe La Bella should reward long time advocates. Maybe I don't get rewarded because I just use the trebles. LOL!



Shawn Brock -> RE: La Bella Strings - Quality Control (May 24 2012 2:41:53)

*edit*

I ran off at the mouth about La Bella not contacting me, when in fact they just never got my email. Lorenza went the extra mile to get in touch with me, and resolve the problem with the strings I had bought back in late November.

Lorenza and La Bella return emails promptly so if you don't hear back from them in a few days you can assume you got caught in the spam filter. She has provided their number below and if your emails are blocked, don't hesitate to give them a call.

They will take care of you! This is apparent by the other posts on here.

Within 24 hours of being in contact La Bella put replacement strings in the mail for me. You can't ask for better service than that can you?

Now let me pose a question to all guitarists. How many other times have you received such great customer service from any company who makes strings or instruments? I have put La Bella up at the top of my list!



labellastrings -> RE: La Bella Strings - Quality Control (May 24 2012 13:06:30)

Hi Shawn,

I just checked out email database and the only email we have from you is from November 2011, where we agreed to provide you with artist pricing, particularly for the 2001 sets, but you never replied to our offer. I will forward you the email in case you never saw our reply.

I apologize if we never replied to any emails from January, but we did not receive any -- perhaps they got caught in our sensitive spam filter.

Every set of ours has our phone number - we can be reached M-F from 9AM to 4:30PM. Once again our contact info is info@labella.com or 845-562-4400. My personal email address is lorenza.cocco@labella.com

I will be forwarding the email I sent you back in November, but please don't hesitate to contact us in the future regarding any other issues.

Best,
Lorenza



a_arnold -> RE: La Bella Strings - Quality Control (May 25 2012 15:28:24)

quote:

I have always defended La Bella.


Unfortunately, I have to agree with Ricardo on La Bellas. I went to their gold trebles and Savarez red card (high tension) bass after seeing Sabicas in concert a couple of times and learning that he used that combo. I still have an old programme of his that lists the strings he played.

I figured if I got the same strings as Sabicas, maybe I'd be able to play like him. Okay, so I was 10 years old. It was sort of like the way Craftsman has a pretty girl in their ad for a ratchet set. "Hmm. She seems to really like that ratchet set. Maybe if I had that ratchet set, she'd . . . I better get the ratchet set."

The gold come under several different numbering systems. If anybody is interested I can list them. I don't know this for sure, because I haven't given the other colors (black, red, clear) a thorough comparison but I wouldn't be surprised if there was no significant difference between them other than the dye they add.

LB certainly have genuine quality control issues, but I've tried a LOT of other strings and I keep going back to la Bella -- for the trebles only. The upside is that they are SO cheap (usually less than $1 per string) that I can afford to throw away the bad ones (most frequently the G string) and still come out ahead.

I really love the Savarez red card bass, but I have to agree that they don't last very long. Incidentally, the d'Addario ej45c (which Castillo ships on his guitars) lasts a LOT longer and is almost-but-not-quite as flamenco sounding (to me, but that's a pretty subjective thing).



Guest -> [Deleted] (May 25 2012 17:50:02)

[Deleted by Admins]



Shawn Brock -> RE: La Bella Strings - Quality Control (May 25 2012 18:38:59)

Hey Rumbaking, those 820B's do sound good on a blanca. Have you ever tried the 2001 flamenco line? I bet that you would like those 2001FH (flamenco high tension). They are only like $6.90 or something from Strings By Mail, and the 820 is $6 exactly I think. Either way, they are half the price of a lot of strings, and are only 2 3rds the price of J45's. At that price its worth a shot to see if you like the high tension basses in the 2001 sets better than the 820 medium bases.

I agree with a_arnold's statements above, to me La Bella has always seemed more flamenco than the J45C. This is not to say that I don't like the J45 and J46C, but La Bella can give you more pop and a more flamenco attack. There's something about the way La Bella feels under the left hand that I have always liked. It always seems like you don't have to work as hard when playing on La Bella.



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