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jonnysbm -> RE: Stringsbymail.com (Aug. 26 2011 16:48:22)
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Hey guys. I am John, that third generation owner at Strings By mail. Scott & his brother Brad, the second generation owners, were my students about 20 years ago & when they wanted to sell I bought. They bought it from Rick Cyr, a student of Brad, so it is a pretty cool pass along from player to player. That is why we are so serious about doing our best for all of you, solving problems, shipping quickly, and getting any product you need that we possibly can.
I want to toss in a few pieces of information regarding this thread. First I want you to know we updated our policy regarding lost & damaged packages about a year ago. This is the current policy.
• Strings By Mail quickly and efficiently makes sure each order is delivered to the chosen shipping agency. We are not able to control what happens to packages once they are in the shipping system, however we will always strive to be of assistance to the best of our ability.
We do the best we can by getting everything out in 24 hours (except over a Sunday), the rest is unfortunately dependent on the system, but it seems to usually work out very well.
And then a personal note to the two of you who never received your package. We were not aware of that, we always hope to hear from our customers about any problem. Please email us, info@stringsbymail.com, so we can work with you to take care of that problem.
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