Welcome to one of the most active flamenco sites on the Internet. Guests can read most posts but if you want to participate click here to register.
This site is dedicated to the memory of Paco de Lucía, Ron Mitchell, Guy Williams, Linda Elvira, Philip John Lee, Craig Eros, Ben Woods, David Serva and Tom Blackshear who went ahead of us.
We receive 12,200 visitors a month from 200 countries and 1.7 million page impressions a year. To advertise on this site please contact us.
|
|
|
New Guitar arrived with damage
|
You are logged in as Guest
|
|
Users viewing this topic: none
|
|
Login  | |
|
   
AllThumbs
Posts: 10
Joined: Jan. 10 2017
From: Lancashire, England.
|
 New Guitar arrived with damage
|
|
|
It is a beautiful guitar, but it was shipped in a cardboard box wrapped in a little bit of that white plasticky 'cloth' they use. perhaps UPS were not kind to it during it's flights to France, Germany and finally the UK.
1) Varnish 'crunched' for about 2cm at the base/front join area
2) varnish 'dent' 6mm on one side where it joins the rear
3) Black Varnish looks to have melted somehow and run across the 5th fret area of the fingerboard, leaving a rough patch by the side of the 5th fret next to the 6th string
4) Several tiny pock marks in the varnish on two small areas of the front of the guitar either side of where the fretboard joins.
5) Black and gold tuners rather than white and gold, but may be due to the guitar being the 2015 model. (Label inside and warranty certificate state this is a 'Cipre 2015')
The guitar smells superb - ok, yes, I sniff new guitars. 
So far, though, the sound is amazing. Leaves my cheap plywood classical standing in the dressing room.
I could instantly return it for a full refund, but the chances of getting one here with less damage seem slim.
Is the varnish (guessing polyeurethane from the feel of it) easy to fix?
How about the problem on the neck at the 5th fret? (Handy for finding the 5th fret since it's so rough there *coughs*)
Happy to provide pics if I can figure out how to do that here/ am allowed.
|
|
|
|
REPORT THIS POST AS INAPPROPRIATE |
Date Jan. 12 2017 18:48:24
 |
|
BarkellWH
Posts: 3458
Joined: Jul. 12 2009
From: Washington, DC
|
|
RE: New Guitar arrived with damage (in reply to AllThumbs)
|
|
|
Looking at your initial posts, it appears that you ordered a Francisco Molina through Amazon Spain. I've never heard of Francisco Molina, and I don't know how Amazon Spain operates. I will say, however, that regardless of the make and method of ordering, you, the customer, deserve to receive a new guitar without damage.
You state that the guitar was shipped in a cardboard box wrapped in a little bit of that white plasticky 'cloth.' that seems pretty flimsy for shipment internationally. Was a guitar case provided with the guitar in it, with the cardboard box encasing the guitar case? Or was it just the guitar alone encased in the cardboard box? Either way, I would not accept a damaged guitar.
If it were me, I would return it and get a refund. The question is, who is responsible, Amazon Spain or UPS?
You spent good money, you deserve an undamaged guitar.
Bill
_____________________________
And the end of the fight is a tombstone white,
With the name of the late deceased,
And the epitaph drear, "A fool lies here,
Who tried to hustle the East."
--Rudyard Kipling
|
|
|
|
REPORT THIS POST AS INAPPROPRIATE |
Date Jan. 12 2017 19:12:56
|
|
 New Messages |
 No New Messages |
 Hot Topic w/ New Messages |
 Hot Topic w/o New Messages |
 Locked w/ New Messages |
 Locked w/o New Messages |
|
Post New Thread
Reply to Message
Post New Poll
Submit Vote
Delete My Own Post
Delete My Own Thread
Rate Posts
|
|
|
Forum Software powered by ASP Playground Advanced Edition 2.0.5
Copyright © 2000 - 2003 ASPPlayground.NET |
0.046875 secs.
|
Printable Version
