Payed for guitar not shipped yet

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Agustin Castellon Campos

Posts: 24
Joined: Dec. 23 2012

Payed for guitar not shipped yet

Hello. I have bought for the Hermanos Sanchis Lopez guitar. I have created an account on the wesite :
( http://www.hermanossanchislopez.com/prueba/tienda/category.php?id_category=5)

and payed the money through bank wire with a case amounting to : $1614.33. ( 2F Palosanto + Estuche de fibra ) And unfortunately the website does not show any change that I have paid the money so it has not shipped the guitar yet although I have emailed them for several times, they are not going to answer me yet.
So what's your suggestion ? what would you do if you were me ? it's been a couple of weeks that I have paid this amount of money and they do not even reply my emails.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 30 2013 0:01:56

NewPlayer

Posts: 141
Joined: Nov. 29 2012
From: San Francisco

RE: Payed for guitar not shipped yet (in reply to Agustin Castellon Campos)

Maybe your emails are going to their SPAM folder. Try emailing from a different address . Have you called?

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 30 2013 3:48:23

Agustin Castellon Campos

Posts: 24
Joined: Dec. 23 2012

RE: Payed for guitar not shipped yet (in reply to Agustin Castellon Campos)

In fact I was emailing to them and they hardly answered my questions( this email : guitarras@rsanchiscarpio.com ). I was writing in English and after 4 or 5 days they answered me in Spanish ( with a weak English translation of google translator below the Spanish text )
By the way, we'd been replying until they stopped replying me. I thought that they might be busy. In fact my parents live in California. when you want to buy a thing from Hermanos Sanchis Lopez you have to go this website :

http://www.hermanossanchislopez.com/prueba/tienda/category.php?id_category=5

I created an account and followed all the steps. you have two ways of paying money.

http://www.hermanossanchislopez.com/prueba/tienda/order.php

one is paying with BBVA that it was not possible for me. because my account was Bank of America and it failed to pay. the second way of paying money is bank wire. so my parents wired exactly the amount that I was shown in the website. Then I emailed them the receipt to the first address and Yahoo ( my mail provider ) this time showed me that this email is no longer available so surprisingly the mail failed to be sent ! ( MAILED DAEMON )
As well they have another email address that interestingly they do not check it also : german@rsanchiscarpio.com

Now I have paid $1614.33 and the website still shows Awaiting Bank wire payment. I exactly paid 8th August. And now it's 30th :) .
I do not know what to do. I'm not sure with that weak english they emailed me they are able to speak English on the phone. and if so. there is time difference to call spain in their suitable time.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 30 2013 13:32:13

Agustin Castellon Campos

Posts: 24
Joined: Dec. 23 2012

RE: Payed for guitar not shipped yet (in reply to Agustin Castellon Campos)

And yes ! I emailed them with a different email address and nothing changed.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 30 2013 13:33:44

Morante

Posts: 2180
Joined: Nov. 21 2010

RE: Payed for guitar not shipped yet (in reply to Agustin Castellon Campos)

Call them. I know these people personally and they are buenas.

There is only a lack of communication here.

Try teléphono 96 340 35 49 or fax 96348 74 59 (don´t forget country code) or guitarras@rsanchiscarpio.com or www.rsanchiscarpio.com.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 30 2013 14:36:57

Argaith

Posts: 481
Joined: May 6 2009
From: Iran (living in London)

RE: Payed for guitar not shipped yet (in reply to Morante)

Yes, call them at 10 am spanish time, they take a break then and that's when people normally go to try guitars.
Ask for David, he speaks English. I wouldn't worry, they're highly reliable people.

A

_____________________________

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 30 2013 17:55:20

Agustin Castellon Campos

Posts: 24
Joined: Dec. 23 2012

RE: Payed for guitar not shipped yet (in reply to Agustin Castellon Campos)

Sanchis guitars, to me are one of the best in quality. but in business just 30% is about quality and the other 70 % is ( customer ) service. and Hermanos Sanchis Lopez company in terms of customer service really lacks when I compare to sale services with the companies in the States. They will call you and even over items less than $1k they make sure that you have recieved the item(US). I have created an account and there is my email address and phone number.
Morante : I emailed them with the exact email address that you have put ( guitarras@rsanchiscarpio.com ) and there is no answer after 23 days sir. If I have to call them so what's the point in making that website and buying online ? that would make no sense in my opinion.
I'm sorry that I'm complaining about the people you trust them. I am not going to destroy their character or doubt their honesty either. But the point is : when you pay over $1k you expect services deserving you. don't you ?
I'm gonna try to phone and come up with final answer.

REPORT THIS POST AS INAPPROPRIATE | Date Aug. 30 2013 23:31:40

TANúñez

Posts: 2559
Joined: Jul. 10 2003
From: TEXAS

RE: Payed for guitar not shipped yet (in reply to Agustin Castellon Campos)

The Sanchis shop takes the entire month of August off for vacations. Perhaps they have been closed and have not been able to communicate with you. If this is the case, you will probably hear something from them soon.

_____________________________

Tom Núñez
www.instagram.com/tanunezguitars

REPORT THIS POST AS INAPPROPRIATE | Date Sep. 3 2013 12:58:21

tri7/5

Posts: 570
Joined: May 5 2012

RE: Payed for guitar not shipped yet (in reply to TANúñez)

quote:

ORIGINAL: TANúñez

The Sanchis shop takes the entire month of August off for vacations. Perhaps they have been closed and have not been able to communicate with you. If this is the case, you will probably hear something from them soon.

Freakin' europeans and their long vacations...

REPORT THIS POST AS INAPPROPRIATE | Date Sep. 3 2013 14:11:46

Morante

Posts: 2180
Joined: Nov. 21 2010

RE: Payed for guitar not shipped yet (in reply to Agustin Castellon Campos)

You should try to remember that the culture of the USA

and the culture of Andalucía are completely different

I once went to Valencia with a friend to buy a guitar. they offered all they had and i played 18 guitars, rejecting one after another until I found one I liked.

When it came to pay, I had a great problem with the cajeros, which eventually locked my card. They had driven me around Valencia, looking for Banco Santander,

Finally, I did not have enough money to pay the guitar. They insisted that I should take the guitar and keep enough to eat, pay a hostal and the train home and said OK, send the rest when you get to Cádiz.

So I invited them to a tapita and sent the money as soon as I got home.

These people will not exploit you and if you want a really great guitar, el padre Ricardo (intimate friend of Faustino) still makes a few totally a mano.

REPORT THIS POST AS INAPPROPRIATE | Date Sep. 3 2013 15:30:07

tijeretamiel

Posts: 441
Joined: Jan. 6 2012

RE: Payed for guitar not shipped yet (in reply to Morante)

quote:

ORIGINAL: Morante

You should try to remember that the culture of the USA and the culture of Andalucía are completely different

I once went to Valencia with a friend to buy a guitar. they offered all they had and i played 18 guitars, rejecting one after another until I found one I liked.

When it came to pay, I had a great problem with the cajeros, which eventually locked my card. They had driven me around Valencia, looking for Banco Santander,

Finally, I did not have enough money to pay the guitar. They insisted that I should take the guitar and keep enough to eat, pay a hostal and the train home and said OK, send the rest when you get to Cádiz.

So I invited them to a tapita and sent the money as soon as I got home.

Pretty amazing story. They should put that up on their website, I'm sure they'd sell more guitars after it.

I'm more inclined to buy one of their guitars now than I was before!

REPORT THIS POST AS INAPPROPRIATE | Date Sep. 3 2013 20:49:24

jshelton5040

Posts: 1500
Joined: Jan. 17 2005

RE: Payed for guitar not shipped yet (in reply to Morante)

quote:

ORIGINAL: Morante

You should try to remember that the culture of the USA and the culture of Andalucía are completely different

I once went to Valencia with a friend to buy a guitar. they offered all they had and i played 18 guitars, rejecting one after another until I found one I liked.

When it came to pay, I had a great problem with the cajeros, which eventually locked my card. They had driven me around Valencia, looking for Banco Santander,

Finally, I did not have enough money to pay the guitar. They insisted that I should take the guitar and keep enough to eat, pay a hostal and the train home and said OK, send the rest when you get to Cádiz.

So I invited them to a tapita and sent the money as soon as I got home.

These people will not exploit you and if you want a really great guitar, el padre Ricardo (intimate friend of Faustino) still makes a few totally a mano.

So how is that different from the USA? It sounds very similar to the way we treat our customers.

_____________________________

John Shelton - www.sheltonfarrettaguitars.com

REPORT THIS POST AS INAPPROPRIATE | Date Sep. 3 2013 21:32:50

constructordeguitarras

Posts: 1677
Joined: Jan. 29 2012
From: Seattle, Washington, USA

RE: Payed for guitar not shipped yet (in reply to Agustin Castellon Campos)

I have had a similar problem with another store in Spain and my Spanish friends here advised me as Tom Nuñez advises, that nothing gets done in Spain in August. I waited and sent another email yesterday and heard back today. So relax and don't worry. They probably have hundreds of emails to go through now.

_____________________________

Ethan Deutsch
www.edluthier.com
www.facebook.com/ethandeutschguitars
www.youtube.com/marioamayaflamenco
I always have flamenco guitars available for sale.

REPORT THIS POST AS INAPPROPRIATE | Date Sep. 4 2013 0:45:42